At Renuka Pvt Ltd, we strive to provide high-quality stationery products. If you are not completely satisfied with your purchase, please review our return and refund policy below.
📦 Returns
- Returns are accepted only for damaged, defective, or wrong products.
- Customers must request a return within 3–7 days of receiving the order.
- The product must be unused, in original condition, and with original packaging.
❗ Non-Returnable Items
- Used or damaged products (not caused during delivery)
- Products without original packaging
- Items purchased under clearance or special discounts (if applicable)
🔁 Return Process
- Contact us via phone with your order details.
- Share images/videos of the damaged or incorrect product.
- Once approved, we will guide you with the return or replacement process.
💰 Refunds
- Refunds will be processed only after the returned product is received and inspected.
- Once approved, refunds will be initiated within 5–7 business days.
- Refunds will be issued via the original payment method or as store credit (based on case).
🔄 Replacement
- If the product is damaged or incorrect, we offer a replacement at no extra cost (subject to availability).
🚚 Return Shipping
- In case of damaged or wrong product, return shipping will be handled by us.
- In other cases (if approved), customers may need to bear return shipping charges.
📞 Contact Us
For any return or refund queries, please contact:
Renuka Pvt Ltd
📞 +91 90498 94999